Bassett Industries, Inc.’s Quality policy pertains to all aspects of the company, and thus is not limited to just dimensional accuracy of the component or finished products. All employees are responsible for quality and the continuous improvement of all facets of the company’s operation. As a “Quality Company”, we must not only exceed our customer’s expectations, but we must also exceed our competitor’s and extend our own expectations.
We must have quality in our delivery service, our counts, our paperwork, our engineering, our packaging, our billing, our phone answering and every detail, so that we may better serve our customers, our employees and thus our community. This seemingly self-serving philosophy will benefit all.